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Claydon High School

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Early Help Offer

At Claydon High School we recognise the importance of early help to offer support to meet the needs of students.

Early Help is everyone’s responsibility: together we will make sure that children, young people and their families are safe, happy and ready for school, work and life’s challenges.

Early Help means better outcomes for children and families.  Effective Early Help will resolve problems before they become overwhelming and require reactive services.  Early Help enables children to be ready for school and more likely to achieve their full potential.  Claydon High School offers comprehensive support and guidance, to ensure that the personal wellbeing of our students is catered for, and that barriers to learning can be removed.

We recognise the importance of working with families in supporting young people and the importance of listening to the voice of the child in all that we do.


Early Help Intervention

Year group / Target group

Summary of intervention


Form Tutor

All years

All students have an allocated form tutor who they see on a daily basis.  This is their first point of contact for any issues.  Parents/carers are encouraged to liaise with their child’s form tutor as regularly as required.  Tutors are responsible for overseeing the pastoral wellbeing of their group, and liaising with other staff within the school as required to ensure that the appropriate support is in place as soon as a need is identified. 

Head of Year

All years

All students have an allocated Head of Year who can work with students on their learning and ensuring that provision is in place to make the best academic progress, including supporting the student to pastoral/wellbeing access or other help if needed. 

Virtual Tutor/Learning Mentor/Peer Mentor 

All years

Individual 1:1 mentoring support is available to support any student identified as benefitting from this service. 

School Counsellor

All years

The school employs an independent counsellor one day a week to support students in need.  Referrals are made via the Student Support Team. 

School Nursing Team

All years

School nurses are available on a weekly basis (Tuesday) with both referrals and drop-in appointments to see students with medical or wellbeing needs who either self-refer or are referred by the Student Support Team. 

Chat Health

All years

Chat Health is a confidential text service provided by the school nursing team during term time: Monday to Friday 9.00am-4.30pm for help about a range of issues.  Text a school nurse on 07507 333 356. 

SES (Specialist Education Services)

All years

SES (Specialist Education Services) support students who have difficulties in: Cognition & Learning; Communication & Interaction; Sensory & Physical; Social, Emotional and Mental Health. They work to support schools and children with SEND across Suffolk in a variety of different ways.

Personalised Timetable

All years

Students who have particular medical needs, whether this is linked to physical or mental health, may be offered a bespoke timetable in conjunction with advice from their medical team.  In addition, some students are offered a bespoke timetable to meet their particular needs, whether on a temporary basis, or a permanent basis, on a case-by-case basis. 

Suffolk Children & Young People’s Emotional Wellbeing Hub 

All years

Suffolk Wellbeing is an online wellbeing service, run in partnership with the NHS, and students can be referred to access support either here or through a medical professional.

Emotional Wellbeing Gateway

All years

The Emotional Wellbeing Gateway website provides families with practical advice and guidance on common mental health issues, such as anxiety, stress, depression, eating disorders and self-harm.  Visit www.emotionalwellbeinggateway.org.uk 

Lunch Club

All years

A safe place where students can come to have their lunch away from main areas; some of the students that attend benefit from social interaction and also being able to complete homework when they are unable to do so at home. 

Young Carer Support

All years

Working in partnership with Suffolk Young Carers we offer a monthly drop-in with Mrs Steele and our Young Carers’ advisor and a lunch time club on this day where students can enjoy a relaxed social environment.  They can bring a friend and enjoy games and refreshments.  The school was awarded the Young Carers Award, bronze, silver and gold level in recognition of our work with young carers and has now achieved the platinum award.

Homework Club

All years

Homework support Monday – Thursday in the LRC until 4.00pm.  Staff are on hand to support with guidance and resources. 

The Source

All years

The Source website is aimed at supporting all students.  This website covers just about any issue a young person growing up could encounter and offers information and guidance as well as equipping them with the tools to manage their own wellbeing.  An online 4YP counsellor “Ask the Expert” is also available Monday – Wednesday 5.00pm-7.00pm  www.thesource.me.uk/wellbeing 

External Agency Support

All years

The school work closely with external agencies to access additional support where appropriate, for example, behaviour support, CAF/TAC, family support workers, social workers, Triple P Parenting Programme, local police and PCSO, and Diversion Programme. 

Student Management Team


All years

All students are able ask to see our student management team who are a key part of our pastoral team and are safeguarding trained. They help to manage behaviour, support with incidents and issues and mentor students.

Emotional Schools Based Avoidance Pilot


All Years

The school has signed up to work with a pilot to support students who are struggling to attend school. Referrals are made through the Attendance Welfare Officer.

We have further resources on our Mental Health and Wellbeing page.